{"id":18836,"date":"2026-10-09T21:11:28","date_gmt":"2026-10-09T19:11:28","guid":{"rendered":"https:\/\/estroje.sk\/?page_id=18836"},"modified":"2026-11-08T20:03:59","modified_gmt":"2026-11-08T19:03:59","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/estroje.sk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<div class=\"estroje-vop-page\">\n<div class=\"estroje-vop-card\">\n<h1>General Terms and Conditions<\/h1>\n<p class=\"estroje-vop-effective\">Effective from: 8 November 2026<\/p>\n\n<h2>1. Seller<\/h2>\n<p>The operator of the online shop www.estroje.sk and the seller is:<\/p>\n<p class=\"estroje-vop-address\">ECOMP Slovakia, s.r.o.<br>\nKo\u0161\u0165any nad Turcom 124<br>\n038 41 Ko\u0161\u0165any nad Turcom<br>\nSlovak Republic<\/p>\n<p>Company ID (I\u010cO): 44788495<br>\nTax ID (DI\u010c): 2022826729<br>\nVAT ID (I\u010c DPH): SK2022826729<\/p>\n<p>The company is registered in the Commercial Register of the District Court \u017dilina, Section: Sro, Insert No. 51315\/L.<\/p>\n<p>E-mail: <a href=\"mailto:info@estroje.sk\">info@estroje.sk<\/a><br>\nPhone: <a href=\"tel:+421908537454\">+421 908 537 454<\/a><\/p>\n<p>hereinafter referred to as the \u201cSeller\u201d.<\/p>\n<p>These General Terms and Conditions govern the relationships between the Seller and persons who purchase goods via the online shop www.estroje.sk.<\/p>\n\n<h2>2. Consumers and business customers<\/h2>\n<p>A consumer is a natural person who, when concluding and performing the contract, does not act within the scope of their business activity, employment or profession.<\/p>\n<p>A business customer is, in particular, a person who purchases goods in connection with their business or professional activity.<\/p>\n<p>If the buyer states a company ID (I\u010cO) or other details of a business entity in the order and the circumstances indicate that the buyer is purchasing within the scope of their business activity, the buyer is considered a business customer for the purposes of these terms.<\/p>\n<p>The provisions on special consumer rights, in particular on the 14-day withdrawal from the contract without giving a reason, do not apply to business customers.<\/p>\n\n<h2>3. Order and conclusion of the purchase contract<\/h2>\n<p>The buyer creates an order via the eStroje.sk online shop.<\/p>\n<p>Before submitting the order, the buyer can check and correct the data entered, the contents of the cart, the delivery method, the payment method and the total price.<\/p>\n<p>By submitting the order, the buyer sends the Seller a proposal to conclude a purchase contract.<\/p>\n<p>An automatic confirmation of receipt of the order does not in itself constitute acceptance of the order by the Seller.<\/p>\n<p>The purchase contract is concluded only when ECOMP Slovakia, s.r.o. confirms the order.<\/p>\n<p>Before confirming the order, the Seller may verify, in particular, availability, the configuration of the equipment, the delivery method or the correctness of the price.<\/p>\n<p>In the event of an obvious technical or administrative error in the price, for example if the price is clearly disproportionate to the usual value of the product, the Seller is not obliged to confirm such an order. The Seller will inform the buyer of this without undue delay.<\/p>\n\n<h2>4. Prices and VAT<\/h2>\n<p>Products may show the price both including and excluding VAT.<\/p>\n<p>For consumers, the decisive price is the final price including VAT stated before the order is submitted.<\/p>\n<p>The current selling price, the regular price and any discount or promotional price are always stated for the specific product and in the order summary.<\/p>\n\n<h2>5. Payment terms<\/h2>\n<p>As standard, goods are paid for in advance by bank transfer.<\/p>\n<p>The buyer can pay:<\/p>\n<ul>\n<li>by standard bank transfer to the Seller\u2019s account,<\/li>\n<li>by scanning the QR code generated after the order has been created.<\/li>\n<\/ul>\n<p>QR payment is a simplified way of making a bank transfer.<\/p>\n<p>Payment for the order is due within 3 business days, unless the Seller and the buyer agree otherwise.<\/p>\n<p>Goods are not dispatched before the full agreed price has been credited to the Seller\u2019s account.<\/p>\n<p>The invoice is sent to the buyer electronically to the e-mail address stated in the order.<\/p>\n\n<h2>6. Shipping and delivery<\/h2>\n<p>Goods can be delivered:<\/p>\n<ul>\n<li>by a carrier service \u2013 the shipping cost depends on the shipping class of the goods and the country of delivery and is always shown in the cart and in the order summary before the order is submitted. If the order contains goods with different shipping classes, a single shipping charge is applied according to the highest of them. Free shipping applies only to goods or offers for which it is explicitly stated,<\/li>\n<li>by personal collection at the Seller\u2019s showroom in Ko\u0161\u0165any nad Turcom by prior arrangement \u2013 free of charge,<\/li>\n<li>by individual transport, assembly or installation as agreed.<\/li>\n<\/ul>\n<p>For individual transport or services, the price is communicated and agreed before the order is confirmed.<\/p>\n<p>The Seller delivers goods to Slovakia and the Czech Republic. Delivery to other European Union countries is possible by individual arrangement.<\/p>\n<p>The delivery time is always stated for the specific product or communicated and confirmed to the buyer.<\/p>\n<p>If the communicated delivery time cannot be met, the Seller will offer a new date. If the buyer does not accept the new date and has already paid for the order, the Seller will refund the payment received without undue delay.<\/p>\n\n<h2>7. Receipt of the shipment<\/h2>\n<p>On receipt, the buyer is obliged, where possible, to check the condition of the packaging and the shipment.<\/p>\n<p>In the event of visible damage, it is advisable to record the damage with the carrier, take photographs and contact the Seller without delay.<\/p>\n<p>Failure to record the damage in the carrier\u2019s report does not in itself deprive the consumer of their statutory rights.<\/p>\n<p>For consumers, the risk of damage to or loss of the goods generally passes on receipt of the goods.<\/p>\n<p>In the case of a purchase by a business customer, the risk of damage to the goods may pass to the buyer when the shipment is handed over to the carrier.<\/p>\n\n<h2>8. Retention of title<\/h2>\n<p>The goods remain the property of ECOMP Slovakia, s.r.o. until the full purchase price has been paid.<\/p>\n\n<h2>9. Consumer\u2019s withdrawal from the contract<\/h2>\n<p>In the case of a contract concluded at a distance, the consumer has the right to withdraw from the contract without giving a reason within the statutory period of 14 days, unless the law provides for an exception.<\/p>\n<p>When purchasing goods, the period generally begins on receipt of the goods.<\/p>\n<p>The consumer may notify the Seller of the withdrawal by an unambiguous statement or via the electronic \u201cWithdraw from contract\u201d function available on eStroje.sk.<\/p>\n<p>The electronic withdrawal form is available at: <a href=\"https:\/\/estroje.sk\/en\/withdrawal-from-contract\/\">https:\/\/estroje.sk\/en\/withdrawal-from-contract\/<\/a><\/p>\n<p>After the withdrawal has been submitted electronically, the Seller will provide the consumer with a confirmation of its receipt.<\/p>\n<p>The consumer is obliged to send back or hand over the goods within the statutory period.<\/p>\n<p>The direct costs of returning the goods are borne by the consumer, unless legal regulations provide otherwise.<\/p>\n<p>For large machines and equipment that cannot be returned by ordinary postal transport, the costs of return transport may be considerably higher and depend, in particular, on the dimensions, weight, collection point and the chosen carrier.<\/p>\n<p>The Seller will refund the payments received within the statutory period and in the manner prescribed by legal regulations. The payment is generally refunded in the same way in which it was received, unless the parties agree otherwise.<\/p>\n\n<h2>10. Goods made or modified to the customer\u2019s requirements<\/h2>\n<p>The consumer\u2019s right to withdraw without giving a reason does not apply in cases excluded by law.<\/p>\n<p>This applies in particular to goods made to the consumer\u2019s specifications or made to measure.<\/p>\n<p>Depending on the specific circumstances, individually manufactured or substantially modified equipment prepared according to the customer\u2019s specific requirements may also be considered such goods.<\/p>\n<p>The mere selection of a standard series variant or accessories does not automatically mean the loss of the right of withdrawal.<\/p>\n\n<h2>11. Business customers \u2013 B2B<\/h2>\n<p>A business customer does not have the statutory consumer right to withdraw from the contract within 14 days without giving a reason.<\/p>\n<p>The return of goods free of defects by a business customer is possible only by prior individual agreement with the Seller.<\/p>\n<p>Provisions intended exclusively for the protection of consumers do not apply to B2B relationships.<\/p>\n\n<h2>12. Liability for defects and guarantee<\/h2>\n<p>The consumer\u2019s rights arising from liability for defects are governed by the Civil Code and other applicable legal regulations.<\/p>\n<p>For new goods, the consumer\u2019s statutory rights arising from liability for defects are preserved.<\/p>\n<p>In addition, the Seller provides:<\/p>\n<ul>\n<li>a commercial guarantee of 24 months on machines,<\/li>\n<li>a commercial guarantee of 6 months on selected consumable parts.<\/li>\n<\/ul>\n<p>For CO\u2082 laser equipment, consumable parts include, in particular:<\/p>\n<ul>\n<li>the CO\u2082 laser tube,<\/li>\n<li>mirrors,<\/li>\n<li>lenses and other consumable optics.<\/li>\n<\/ul>\n<p>Normal wear and tear appropriate to the nature, intensity of use and usual service life of the consumable part is not a defect.<\/p>\n<p>The above commercial guarantee does not limit or shorten the consumer\u2019s statutory rights arising from liability for defects.<\/p>\n\n<h2>13. Complaints and service<\/h2>\n<p>Before sending a machine or equipment in for a complaint, the buyer must contact the Seller:<\/p>\n<ul>\n<li>by e-mail at <a href=\"mailto:info@estroje.sk\">info@estroje.sk<\/a>,<\/li>\n<li>by phone at <a href=\"tel:+421908537454\">+421 908 537 454<\/a>,<\/li>\n<li>or via the electronic complaint form on eStroje.sk.<\/li>\n<\/ul>\n<p>The electronic complaint form is available at: <a href=\"https:\/\/estroje.sk\/en\/complaints\/\">https:\/\/estroje.sk\/en\/complaints\/<\/a><\/p>\n<p>Large or bulky machines must not be sent to the Seller\u2019s address without prior agreement.<\/p>\n<p>To identify the fault, the Seller may request, in particular:<\/p>\n<ul>\n<li>photographs,<\/li>\n<li>video,<\/li>\n<li>error messages,<\/li>\n<li>a description of the circumstances in which the fault occurred,<\/li>\n<li>remote diagnostics of the equipment.<\/li>\n<\/ul>\n<p>This procedure serves to identify the fault more quickly and does not limit the consumer\u2019s statutory rights.<\/p>\n<p>If it is found that the service intervention is not covered by the guarantee or that the complaint is not justified, labour, the technician\u2019s travel or other service costs may be charged according to the current price list, after the customer has been informed in advance.<\/p>\n\n<h2>14. Damage caused by improper use<\/h2>\n<p>The Seller\u2019s liability does not cover damage that did not result from a defect in the goods but was caused, in particular, by:<\/p>\n<ul>\n<li>improper use,<\/li>\n<li>use contrary to the instructions or safety guidelines,<\/li>\n<li>incorrect electrical connection,<\/li>\n<li>unprofessional intervention,<\/li>\n<li>unauthorised modification of the equipment,<\/li>\n<li>improper maintenance,<\/li>\n<li>mechanical damage caused by the customer or a third party.<\/li>\n<\/ul>\n<p>Installation of the equipment by the customer or a third party does not in itself automatically void the guarantee. However, the Seller is not liable for defects demonstrably caused by incorrect installation.<\/p>\n\n<h2>15. Safe use and service interventions<\/h2>\n<p>The buyer is obliged to use the equipment in accordance with the instructions, the safety guidelines and the training or instruction provided.<\/p>\n<p>Interventions in electrical parts, high-voltage parts, the laser source, safety features and similar parts of the equipment should be carried out by a qualified person or a service centre recommended by the Seller.<\/p>\n\n<h2>16. Photographs and technical design<\/h2>\n<p>Product photographs and visualisations may be for illustrative purposes only.<\/p>\n<p>The manufacturer may make minor construction, design or production changes that do not alter the essential properties, function and purpose of the product.<\/p>\n<p>This provision does not entitle the Seller to deliver a product with substantially different properties from those agreed.<\/p>\n\n<h2>17. Force majeure<\/h2>\n<p>The Seller is not liable for any delay in or impossibility of performance caused by events beyond its reasonable control, in particular natural events, production or transport outages, intervention by public authorities, armed conflict, a large-scale disruption of the supply chain or any other force majeure event.<\/p>\n<p>The Seller will inform the buyer of such a circumstance and communicate the expected further procedure or a new date of performance.<\/p>\n\n<h2>18. Communication<\/h2>\n<p>Communication between the Seller and the buyer may take place, in particular, by e-mail and telephone.<\/p>\n<p>E-mail communication is considered written communication on a durable medium in cases where legal regulations permit this.<\/p>\n\n<h2>19. Alternative resolution of consumer disputes<\/h2>\n<p>If the consumer is not satisfied with the way their claim has been handled or believes that the Seller has violated their rights, the consumer has the right to first request redress from the Seller.<\/p>\n<p>If the Seller rejects the request for redress or does not respond to it within the statutory period, the consumer may contact the competent alternative consumer dispute resolution body.<\/p>\n<p>One of the competent bodies is:<\/p>\n<p class=\"estroje-vop-address\">Slovak Trade Inspection (Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia)<br>\nCentral Inspectorate (\u00dastredn\u00fd in\u0161pektor\u00e1t)<br>\nBajkalsk\u00e1 21\/A<br>\n827 99 Bratislava 27<\/p>\n<p>The current rules for alternative consumer dispute resolution and contact details are available on the website of the <a href=\"https:\/\/www.soi.sk\/\" target=\"_blank\" rel=\"noopener\">Slovak Trade Inspection<\/a>.<\/p>\n\n<h2>20. Personal data protection<\/h2>\n<p>Details of the processing of personal data are set out in the separate document <a href=\"https:\/\/estroje.sk\/en\/privacy-policy\/\">\u201cPrivacy Policy\u201d<\/a>, which is available on eStroje.sk.<\/p>\n\n<h2>21. Final provisions<\/h2>\n<p>Legal relationships not governed by these terms are governed by the legal order of the Slovak Republic, in particular Act No. 40\/1964 Coll., the Civil Code, and Act No. 108\/2024 Coll. on Consumer Protection, as amended.<\/p>\n<p>If the buyer is a consumer habitually resident in another Member State of the European Union, the choice of Slovak law does not deprive the consumer of the protection afforded by the mandatory provisions of the law that would otherwise apply.<\/p>\n<p>If any provision of these terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions.<\/p>\n<p>The Seller may amend these terms with effect for the future. 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Seller The operator of the online shop www.estroje.sk and the seller is: ECOMP Slovakia, s.r.o. Ko\u0161\u0165any nad Turcom 124 038 41 Ko\u0161\u0165any nad Turcom Slovak Republic Company ID (I\u010cO): 44788495 Tax ID (DI\u010c): 2022826729 VAT ID (I\u010c DPH): SK2022826729 The company is registered in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18836","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - Estroje.sk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/estroje.sk\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Estroje.sk\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions Effective from: 8 November 2026 1. 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